Refund & Returns

At Blikkies Liefde we take pride in delivering fresh, homemade TinCakes products. Because our goods are perishable food items, our refund and returns policy is designed to protect both product safety and your satisfaction. Please read it carefully before placing an order.

Every product is prepared and sealed with care. We stand behind the quality of what we sell. If you receive a product that is damaged, spoiled, or otherwise not of acceptable quality, please contact us within 24 hours of delivery so we can make it right.

For health and safety reasons, perishable food products cannot be returned once they have left our care. We do not accept returns of opened or partially consumed items, except where a product is confirmed to be defective (see below).

If your order arrives damaged, incorrect, or spoiled, please contact us within 24 hours of receipt at blikkiesliefde@yahoo.com or 083 501 0531, with your order details and a photograph of the affected product. Upon verification we will offer:

• A full refund of the affected item(s); or
• A replacement product at no extra charge, where stock allows.

We may request that you return the product in its original packaging for inspection. In such cases we will cover any reasonable return costs.

As our products are custom-prepared perishable goods, we do not offer refunds or exchanges for change of mind. Please review your order carefully before confirming it.

You may cancel an order free of charge if you notify us before preparation has begun — typically within 2 hours of placing your order. Once preparation has started, the order cannot be cancelled but may be eligible for refund only under the conditions in Section 4.

Approved refunds are issued to the original payment method within 7 business days. Depending on your bank, it may take additional time for the amount to appear in your account.

If your order is delayed, lost, or delivered to the wrong address due to an error on our part or our courier, please contact us. We will arrange a replacement or refund as appropriate.

Exchanges are limited to cases where a product is defective or incorrect. We do not exchange products for different flavours or varieties once an order has been prepared.

For any refund or return enquiry, please reach out:

• Email: blikkiesliefde@yahoo.com
• Phone: 083 501 0531
• Location: Boksburg, South Africa